Frequently Asked Questions and Technical Support

Purchasing and Signing Up

• My Access Code doesn't work.

  An Access Code is an 8-character code that gives you either a discount when signing up for Core Knowledge for Lawyers or allows you to activate an account without needing to enter a credit card number.

  If the code you are trying to enter looks like a phone number or a social security number, e.g., 123-45-678, that number is not an Access Code. That number is a Class Code (see below) that adds you to an instructor's class.

• Have I been charged twice?
  During the Core Knowledge for Lawyers purchase process, a temporary authorization charge for $1.00 is placed on your debit or credit card. If you do not complete the purchase section, this authorization is cancelled and should disappear from your debit or or credit card statement within a few days (the exact length of time depends on your bank).

My Account

• What's a Class Code?
  A Class Code is a code that your teacher generates that allows your instructor to view your progress through Core Knowledge for Lawyers. A Class Code looks like a phone number or a social security number, e.g., 123-45-678.

  You may enter in your Class Code when you create your account, or at any time afterwards by going to the My Account page.

• What do I do with my Class Code?
  1. Log in to Core Knowledge for Lawyers.
  2. Click the My Account link.
  3. Click the "Edit Account Information" button.
  4. Enter your code in the "Class Code (optional)" box.
  5. Click the "Submit" button.
• I entered the wrong Class Code, or I switched classes and have a new Class Code.

  That's OK, you can change your Class Code at any time through the My Account page. See the above question for more information.

• I forgot my password.
  You can reset your password here.

  If the reset email does not arrive within 5 minutes, please check your spam folder.

• I forgot what email address I used to subscribe.
  Do you have your original Welcome email? The subject line is "Core Knowledge for Lawyers - Welcome."

  If you do not have your Welcome email, you may contact us at support@coreknowledgeforlawyers.com. Please include your full name, your school, and what your login email address should be.

• I spelled my email address wrong when I created my account.
  If you can still log in to Core Knowledge for Lawyers, you may modify your email address on the My Account page.

  If you are not able to log in, you may contact us at support@coreknowledgeforlawyers.com. Please include your full name, your school, and what your login email address should be.

Exercises and Tests

• When I try to start an Exercise Set or Test, nothing happens, or a blank window appears.
  In order to view Exercises, you must be using a supported web browser.

  Desktops and Laptops

  Core Knowledge for Lawyers supports the following browsers:

  • Internet Explorer 10 and above on Windows
  • Google Chrome on Mac OS X or Windows
  • Mozilla Firefox on Mac OS X or Windows
  • Safari on Mac OS X

  Tablets

  Core Knowledge for Lawyers supports the following tablet operating systems and browsers:

  • Apple iPads running iOS 7.1 or higher and the Safari browser.
  • Android Tablets running the Android KitKat 4.4 or higher operating system and the Google Chrome browser.
• I'm answering the questions, but I keep getting them wrong.
  Make sure that you follow the instructions for each type of question. Spacing, punctuation, and spelling must all match the answer exactly.

Tablet Tips

• Will Core Knowledge for Lawyers work on my Tablet?

  Tablets

  Core Knowledge for Lawyers supports the following tablet operating systems and browsers:

  • Apple iPads running iOS 7.1 or higher and the Safari browser.
  • Android Tablets running the Android KitKat 4.4 or higher operating system and the Google Chrome browser.
• My on-screen keyboard does not have all the necessary keys.
  You do not ever have to use the keyboard to type special characters. You can always access the necessary punctuation marks (e.g., paragraph symbols–also known as pilcrows [¶], section marks [§], en dashes [–], etc.) or words through the CKL palette that appears to the left of every exercise question. You may also read more about formatting your answers in the Styling and Special Character Buttons help section.

  If you are using a Tablet and having trouble using the palette buttons, please see the Tablet Help section below.

• Tablet Help
  Due to the precise nature of Bluebook citations, we recommend that you disable all automatic and predictive typing features when using tablets.

  iPad

  Settings > General > Keyboard
  Turn OFF: Auto-Correction, Check Spelling, and Predictive (Predictive is only on iOS 8 or higher).

  If these functions are enabled, the iPad will change text in the answer box that it believes is spelled incorrectly, e.g., "Id." (correct) to "Aid." (incorrect).

  Android

  Android tablets must have both Auto Capitalization and Predictive Typing disabled in order for the CKL palette buttons to work. Instructions for doing this vary depending on the version of Android and the make of the tablet. Here are a few examples:

  Samsung Tablet
  (Android 4.2 Jelly Bean)

  Settings > Language and Input > Samsung Keyboard (tap gear next to selected keyboard)
  Turn OFF: Predictive Text (this is similar to spell checking and only exists on Samsung devices).
  
  Then, tap Advanced:
  Turn OFF: Auto Capitalization.

  Samsung Tablet
  (Android 4.4 KitKat)

  Settings > Language and Input > Keyboard Settings (tap gear next to selected keyboard)
  Turn OFF: Predictive Text and Auto Capitalization.

  Nexus Tablet
  (Android 5 Lollipop)

  Settings > Language and Input > Google Keyboard > Preferences
  Turn OFF: Auto Capitalization.

  Settings > Language and Input > Google Keyboard > Text Correct
  Turn OFF: Auto Correction.

Other

• Is my computer supported?

  Desktops and Laptops

  Core Knowledge for Lawyers supports the following browsers:

  • Internet Explorer 10 and above on Windows
  • Google Chrome on Mac OS X or Windows
  • Mozilla Firefox on Mac OS X or Windows
  • Safari on Mac OS X

  Tablets

  Core Knowledge for Lawyers supports the following tablet operating systems and browsers:

  • Apple iPads running iOS 7.1 or higher and the Safari browser.
  • Android Tablets running the Android KitKat 4.4 or higher operating system and the Google Chrome browser.
• I'm having a different problem.
  If your question isn't answered here, you may email our support department at support@coreknowledgeforlawyers.com. We aim to respond within two business days. Please be sure to include your full name and the email address on your account. If you are having a technical difficulty, please copy and paste the entire contents of the "System Specifications" box (below) into your email.

Contacts

• Contact Information
  If your question isn't answered here, you may email our support department at support@coreknowledgeforlawyers.com. We aim to respond within two business days. Please be sure to include your full name and the email address on your account. If you are having a technical difficulty, please copy and paste the entire contents of the "System Specifications" box (below) into your email.

System Specifications: