Frequently Asked Questions and Technical Support

Purchasing and Signing Up

• My Access Code doesn't work.

  An Access Code is an 8-character code that allows you to add a Practice Set your account by clicking the "Get More Practice Sets" button.

  If the code you are trying to enter looks like a phone number or a social security number, e.g., 123-45-678, that number is not an Access Code. That number is a Class Code (see below) that adds you to an instructor's class.

• I bought an eBook. Does my book come with an Access Code?

  eBook purchases from supported partner platforms (including Kindle, Redshelf, Vitalsource, and Perusall) grant access to Core Knowledge for Lawyers content when available.

  Please first create your free Core Knowledge for Lawyers account. Next, click "Get More Practice Sets." Check the "I bought an eBook" box, select the practice set that accompanies your eBook, and Check Out. Attach proof of purchase or a receipt and include any additional information in the comment field. We will verify your purchase and add the practice set directly to your account when approved.

• I bought a used book or a rental book. Does my book come with an Access Code?

  New (shrinkwrapped) books that include Core Knowledge for Lawyers exercises include a card with an Access Code. If your new book did not include a card, please contact support@coreknowledgeforlawyers.com and include proof of purchase of a new textbook. Used or rental textbooks may or may not include this card. If your used or rental book did not include an Access Code, you may still purchase access to any Practice Sets by clicking the "Get More Practice Sets" buttons after you have logged in to your CKL account.

My Account

• What's a Class Code?
  A Class Code is a code that your teacher generates that allows your instructor to view your progress through Core Knowledge for Lawyers. A Class Code looks like a phone number or a social security number, e.g., 123-45-678.

  You may enter in your Class Code by clicking the "Join a Class" link on a practice set on your home page. You cannot join a class until you have at least one practice set.

  

• What do I do with my Class Code?

  You may enter in your Class Code by clicking the "Join a Class" link on a practice set on your home page. You cannot join a class until you have at least one practice set.

  

• How do I switch classes?

  If you are currently linked to a class and wish to switch to a different class or leave that class, first click the "i" symbol at the bottom-right corner of your Practice Set. Then click "Leave this Class."

  You will then be able to join a different class.

You can reset your password here.

If the reset email does not arrive within 5 minutes, please check your spam folder.

• I forgot what email address I used to subscribe.
  Do you have your original Welcome email? The subject line is "Core Knowledge for Lawyers - Welcome."

  If you do not have your Welcome email, you may contact us at support@coreknowledgeforlawyers.com. Please include your full name, your school, and what your login email address should be.

Exercises and Tests

• When I try to start an Practice Set, nothing happens, or a blank window appears.
  In order to view Exercises, you must be using a supported web browser.

  Desktops and Laptops

  Core Knowledge for Lawyers supports the following browsers:

  • Microsoft Edge on Windows
  • Google Chrome on Mac OS X or Windows
  • Mozilla Firefox on Mac OS X or Windows
  • Safari on Mac OS X

  Tablets

  Core Knowledge for Lawyers supports the following tablet operating systems and browsers:

  • Apple iPads running current versions of iOS and the Safari or Google Chrome browser.
  • Android Tablets running current versions of the Android operating system and the Google Chrome browser.
• I'm answering the questions, but I keep getting them wrong.
  Make sure that you follow the instructions for each type of question. Spacing, punctuation, and spelling must all match the answer exactly.

Tablet Tips

• Will Core Knowledge for Lawyers work on my Tablet?

  Tablets

  Core Knowledge for Lawyers supports the following tablet operating systems and browsers:

  • Apple iPads running current versions of iOS and the Safari or Google Chrome browser.
  • Android Tablets running current versions of the Android operating system and the Google Chrome browser.
• My on-screen keyboard does not have all the necessary keys.
  You do not ever have to use the keyboard to type special characters. You can always access the necessary punctuation marks (e.g., paragraph symbols–also known as pilcrows [¶], section marks [§], en dashes [–], etc.) or words through the CKL palette that appears above the exercise questions.

  If you are using a Tablet and having trouble using the palette buttons, please see the Tablet Help section below.

Other

• Is my computer supported?

  Desktops and Laptops

  Core Knowledge for Lawyers supports the following browsers:

  • Microsoft Edge on Windows
  • Google Chrome on Mac OS X or Windows
  • Mozilla Firefox on Mac OS X or Windows
  • Safari on Mac OS X

  Tablets

  Core Knowledge for Lawyers supports the following tablet operating systems and browsers:

  • Apple iPads running current versions of iOS and the Safari or Google Chrome browser.
  • Android Tablets running current versions of the Android operating system and the Google Chrome browser.
• I'm having a different problem.
  If your question isn't answered here, you may email our support department at support@coreknowledgeforlawyers.com.

  Please be sure to include your full name, the email address on your account, and if you are writing about an Access Code, please include the full 8-character code.

Contacts

• Contact Information
  If your question isn't answered here, you may email our support department at support@coreknowledgeforlawyers.com.

  Please be sure to include your full name, the email address on your account, and if you are writing about an Access Code, please include the full 8-character code.